Operational turnaround
A line by line audit of the P&L and balance sheet, isolating where revenue and margin leaks in labour, procurement, distribution and departmental cost, with a costed plan to recover it.
Services
Our Services
Four connected areas of practice, covering the full life of a hotel asset. Owners engage us for a single piece of work, or for all four as one programme.
1
Hotel Operational Management
The running of the asset, and the oversight that protects it
Revenue management and yield
Occupancy, ADR, RevPAR, TRevPAR and GOPPAR reviewed against budget and competitive set, covering market mix, distribution and pricing, plus cash flow and break even modelling.
Food and beverage performance
Menu engineering, pricing and outlet positioning, with supplier, raw material and labour cost control, turning outlets that drain the P&L into outlets that carry their own margin.
Conferencing and events performance
Conference and function yield, labour cost and pipeline management, with a review of how the space is sold, priced and marketed.
Capex and renovations
Analysing capital expenditure and identifying areas for renovation based on what actually moves rate, occupancy and cost. We challenge brand mandated spend that serves the flag more than the owner, and plan delivery around a live operation.
Pre-opening and rebranding
Pre-opening budgets covering timing, expense and manpower, systems set up, staff training and brand standard readiness, ensuring the hotel runs smoothly from the first guest.
Owner representation
Monthly performance meetings with the operator, budgets scrutinised for manpower and productivity, OSE and FF&E planning, cash management and franchisor compliance.
Management agreements
Review, structure and negotiation of management and franchise terms, covering fees, performance tests, control and exit rights, including operator and brand selection.
2
Hotel Systems and Automation
Making the operation faster, leaner and more consistent
AI systems and automation audit
Review of property management, point of sale, booking and distribution systems for gaps, duplication and unnecessary cost, then mapping where automation and AI systems can improve the operations of the hotel.
Hotel robot implementation services Launching 2027
Sourcing, supplying and implementing hotel service robots, under our brand or the property’s own, with software, staff training and implementation support.
Process mapping
Workflows mapped end to end to expose bottlenecks and throughput time, tightening standard operating procedures, speed of service, waste and rostering efficiency.
3
Hotel Strategy and Growth Consulting
Where the asset sits in its market, and where it should be heading
Market and feasibility studies
Market demand and feasibility work covering demand drivers, competitive set and viability, so a decision to build, buy or reposition rests on evidence rather than optimism.
Business and concept strategy
Concept, positioning and priorities refined into a plan stakeholders can align behind, with customer experience audit and input into design and layout decisions.
Brand and positioning
Positioning advice so the property competes on product, segment and service rather than discounting rate, including which brand genuinely suits the asset.
Benchmarking and KPIs
Performance benchmarked against comparable properties by class, size and location, with the KPIs and loyalty measures that make progress visible month to month.
4
Hotel Transactions and Valuation Advisory
Support through the largest financial decisions in the life of a hotel
Buy and sell side due diligence
Operational due diligence covering trading performance, cost base, management agreement terms and CAPEX status, working alongside your lawyers, valuers and inspectors.
Mergers and acquisitions
Advice on purchase structure, data room set up, financial modelling and the acquisition checklist through to completion, so ownership changes hands without guests noticing.
Valuation estimate Launching 2027
An indicative view of what a hotel asset is likely to be worth, giving owners an informed starting point. Indicative only, and not a replacement for a certified valuation.
Hotel Marketplace Launching 2027
A dedicated platform for listing, discovering and transacting hotel assets, with our team supporting the process from first interest through to settlement.
Next step
Send us a recent P&L.
Tell us where you think the property is falling short, and we will give you an honest read on whether there is money being left on the table.
Start a conversation